Frequently Asked Questions (FAQ) about CCH Link Express

Table of Contents:

• Questions? Who to contact at CCH.
• What CCH research networks can use CCH Link Express?
• How do I use CCH Link Express?
• How do I modify my preferences for CCH Link Express?
• What if I have numerous URLs that I want to generate?
• Can I embed an ID and Password in the URL that is generated?
• What if my Law Firm has IP Access?
• Known Issues/Solutions

Questions? Who to contact at CCH.

General Questions: Contact Customer Service at 800-449-6435 or email cch-newfeature@cch.com. Enhancement Ideas and other Comments: Contact Scott Murray, Internet Marketing Manager at 847-267-2220 or email murraysc@cch.com.

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What CCH research networks can use CCH Link Express?

CCH Link Express is available through all the CCH Research NetWorks listed below.

• CCH Internet Research NetWork (Business and Finance)
• CCHWallStreet.com
• C CH Tax Research NetWork (Federal and State Tax)
• CCH Internet Research NetWork (Human Resources)
• CCH Internet Research NetWork (Health & Medical)
• U.S. Master Tax Guide Plus
• CCH Solutions for Financial Planning

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How do I use CCH Link Express?

• Click here for instructions

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How do I modify my preferences for CCH Link Express?

You can modify your preferences for CCH Link Express two different ways—through the CCH Research Network or through the CCH Link Express pop-up window. 

To modify your preferences through the CCH Research NetWork:

a. Click on the CCH Research NetWork that you subscribe to, from the list below.

• CCH Internet Research NetWork (Business & Finance), IP Access (You must be an IP Automatic Access customer)
• CCHWallStreet.com, IP Access (You must be an IP Automatic Access customer)
• CCH Tax Research NetWork (Federal and State Tax)
• CCH Internet Research NetWork (Human Resources)
• CCH Internet Research NetWork (Health & Medical)
• U.S. Master Tax Guide Plus
• CCH Solutions for Financial Planning

b. Click on the "Preferences" link, located in the upper right hand corner of the screen.

c. Click on the tab and then scroll down to the " CCH Link Express " section.

d. Make your changes by clicking on the box next to the option that suits your need. When you are finished, click the "Submit" button to save your changes. 

f. After you click the "Submit" button, choose "Main Menu" from the pick list or click the button.

To modify your preferences from the CCH Link Express pop-up window: 

a. Click on the button in the CCH Link Express pop-up window and it will take you directly to the tab. 

b. Scroll down to the "CCH Link Express" section.

c. Make your changes by clicking on the box next to the option that suits your need. When you are finished, click the "Submit" button to save your changes. 

d. After you click the "Submit" button, choose "Main Menu" from the pick list or click the button.

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What if I have numerous URLs that I want to generate?

You will need to generate and copy and paste them one at a time. To generate a URL, follow the instructions below. 

1. Click on the CCH Link Express icon.
2. Copy the URL from the CCH Link Express pop-up window or click the " Save to Browser Favorites " button.
   (To copy and paste the URL: Click the "Copy to Clipboard" button and then paste by holding the "Ctrl" key + "C" key. Or highlight the text, then hold down the "Ctrl" key + "C" key to copy and then the "Ctrl" key + "V" key to paste.)
3. Repeat this process for each URL you want to generate.

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Can I embed an ID and Password in the URL that is generated?

Not at this time.

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What if my Law Firm has IP Access?

Please understand that when you enter CCH by means of IP access, you are an anonymous user to CCH. Since you did not identify yourself with an ID and Password, CCH only knows that you are one of X number of users at XYZ account.

All customization, including modifying your CCH Link Express preferences, may not work. Why? For example, you might choose and submit your preferences for CCH Link Express , but then the next anonymous user may change those preferences to reflect his/her own needs. Subsequently, you should always check your preferences to make sure they are set the way you want them to be.

A note about preferences for IP Automatic Access customers: When you are first selecting your preferences in the "Set Display Options" page, make sure that you click on the box next to "Access CCH with CCH IP Automatic Access (must be an IP customer)." This will ensure that the link to the document, publication, or topic that you saved takes you to the IP Automatic Access login screen versus the standard login screen.

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Known Issues/Solutions

ISSUE #2: CCH Link Express and Browser Favorites only works with Internet Explorer 5.0 or greater.

SOLUTION: Upgrade to a newer version of Internet Explorer.

ISSUE #3: You will not be able to create a link to all locations within the CCH Research NetWorks, including, news, some forms, and various tools. 

SOLUTION: None at this time.

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