• Questions? Who to contact at CCH.
• How do I use CCH Login Express?
• How do I modify my ID and Password?
• Why does CCH Login Express prompt me to update citation templates?
• What if my Law Firm has IP Access?
• Known Issues/Solutions

Questions? Who to contact at CCH.

General Questions: Contact Customer Service at 800-449-6435 or email cch-newfeature@cch.com. Enhancement Ideas and other Comments: Contact Scott Murray, Internet Marketing Manager at 847-267-2220 or email murraysc@cch.com.

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How do I use CCH Login Express?

• Click here for instructions

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How do I modify my ID and Password?

1. Right-click on the icon on your desktop or icon.
2. Select Options

3. Type your User ID and Password in the appropriate fields and click "OK".

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Why does CCH Login Express prompt me to update the citation templates?

To ensure that you receive the most current information, CCH Login Express will prompt you to update the citation templates. Instead of receiving these prompts, you have the option of having your product automatically update your citation templates every month by following the instructions below.

1. Right click on the icon and select Options.

2. Click the checkbox next to "Automatically download new citation templates."

3. When your citation templates are outdated, you will be prompted to download new templates when you select Citation Search from the Login Express menu. You will receive a message asking whether you would like Login Express to check for new templates

.

4. Click OK to download the new templates. You will automatically be logged in and the templates will be downloaded.

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What if my Law Firm has IP Access?

If your firm has IP Access, CCH Login Express will not work exactly the same way as illustrated in the instructions because you do not have an ID/Password specifically assigned to you. You can use CCH Login Express to take you directly to the Enter screen, a specific Library tab, or a publication.

To go directly to the Enter screen:

1. Right-click on the icon on your desktop or system tray .

2. Select Options

3. Leave the User ID and Password blank, and for the Login URL make sure it says "http://business.cch.com/ipnetwork". Click "OK".

4. Now when you login with CCH Login Express you will be brought directly to the Enter screen.

To go directly to a Library tab or publication using CCH Link Express:

1. Click on the CCH Link Express icon at the top of the tab that you would like as your default. If you do not see the CCH Link Express icon on your screen then you must first go into your preferences to display the icon and check the box that says "Access CCH with CCH IP Automatic Access (must be an IP customer)."

2. The CCH Link Express pop up window will appear with the URL. Click the "Copy to Clipboard" button.

3. Right-click on the icon on your desktop or system tray .

4. Select Options

5. Leave the User ID and Password fields blank. Paste the URL into the the Login URL field. Click on the "OK" button.

6. Login like you normally would using CCH Login Express. You will first land on the "Enter" page. Click "Enter" and then you will go directly to your new default page.

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Known Issues/Solutions

ISSUE #1: I'm not able to see the Install from the Web button on my computer.

SOLUTION: Windows 2000 and NT users can not download Login Express unless they have administrative rights. Contact your company's help desk to install it for you.

ISSUE #2: I subscribe to the CCH Internet Research NetWork (Business & Finance) and the CCH Tax Research NetWork, can I use Login Express for both?

SOLUTION: Yes, but you need to install Login Express for each CCH Research NetWork that you subscribe to. Links to install Login Express can be found on the login pages for each of the NetWorks.

ISSUE #3: I can't find CCH Login Express on CCH Wall Street's Compliance Research NetWork.

SOLUTION: Login Express will be available on CCH Wall Street's Compliance Research NetWork April 2003.

ISSUE #4: The system tray icons look the same for all of the CCH Research NetWorks and I can't tell which is which.

SOLUTION: We are currently developing new icons to differentiate the CCH Research NetWorks. For now, when you mouse over the icon it shows the name of the Research NetWork.

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